Legal
The short version
These terms govern your use of the Lō app and website. We’ve written them to be readable. If something isn’t clear, contact us at support@joinlo.co.
By accessing or using Lō, including our website or app, you agree to these Terms of Service. If you do not agree, please do not use Lō.
These terms apply to everyone who uses Lō, including beta testers and paying subscribers.
Lō is a wellness, education and performance-tracking platform for women navigating perimenopause, menopause and post-menopause.
Lō is not a medical provider or medical device. Nothing in the app or on our website constitutes medical advice, diagnosis or treatment.
Always consult a qualified healthcare professional about medical concerns and before making changes to medication or hormone therapy. Lō is designed to help you understand and track your health, not replace professional medical care.
You must be 18 or older to use Lō.
Lō is available in the countries where we offer it. Some features or content may vary by region, and we may restrict access where necessary to comply with applicable laws or regulations.
You are responsible for keeping your account credentials secure and for activity under your account.
You agree to provide accurate information and keep it reasonably up to date.
If you suspect unauthorised access to your account, contact support@joinlo.co.
Lō is offered by subscription. Your access continues while your subscription is active.
The price and billing period that apply to you are shown before you subscribe.
Current standard prices are:
Prices for other supported countries are shown at checkout.
Lō subscriptions are processed using Stripe Managed Payments. Sold through Link, LLC, a Stripe affiliate, provides the merchant of record service and processes your payment on behalf of Lo Health LLC, including handling applicable sales tax and VAT.
Lo Health LLC provides the Lō service and remains responsible for it. Your payment card details are handled by the payment provider and do not reach Lo Health LLC.
Stripe’s customer-facing payment service is called Link in the United States and Onelink in the United Kingdom. Its terms also apply to your purchase.
Unless you cancel, your subscription renews automatically at the end of each billing period using your payment method on file.
We will provide notices about renewals, free or discounted periods where required by law or as described when you subscribe.
You can cancel your subscription at any time:
There is no cancellation fee or notice period.
If you cancel through Lō or by emailing us, your subscription will remain active until the end of the billing period you have already paid for, and then end. Cancellation through Link or Onelink is also subject to its applicable terms.
If you delete your Lō account, your subscription ends immediately. Any unused part of the current billing period is not refunded except where required by law.
If a payment fails, our payment provider may retry it and contact you about updating your payment method.
If payment cannot be recovered, your subscription may end. You can resubscribe later.
Except where required by applicable law, subscription payments are non-refundable.
We do not provide refunds for unused time remaining in a subscription period after cancellation or account closure.
Nothing in these terms limits any cancellation, refund or other consumer right you have under applicable law.
Our Refund Policy provides further information and forms part of these terms.
Lō requires certain permissions to provide features involving your health information and AI.
If you withdraw a permission that is required to provide the subscribed service, affected features will stop working and your subscription will not renew after your current paid period.
You can still access and export information already held in Lō.
If you restore the permission before the end of your paid period, you can continue using Lō until that date. Restoring permission does not automatically restart future billing.
We may change our subscription prices.
If a price change affects an existing subscription, we will give you at least 30 days’ notice before it takes effect. You can cancel before the new price applies.
We may offer discounts, free access or beta access from time to time. Any additional terms, duration or pricing that applies will be explained when the offer is made.
When a discount ends, your subscription may renew at the applicable standard price disclosed to you.
Applicable taxes are handled as described at checkout.
You must not:
You retain your rights in the health information, logs and other content you enter into Lō.
We process that information to provide Lō as described in our Privacy Policy.
You can access, export or delete your data as described in our Privacy Policy. You can delete your account in Lō or contact support@joinlo.co.
Where you choose to provide sensitive personal information, we process it in accordance with our Privacy Policy and applicable law.
Many Lō features use artificial intelligence, including features such as Ask Lō, Dr. Prep, protocols, lab summaries and training plans.
Lō uses AI with your permission. You can withdraw that permission at any time. If you do, features that require AI will stop working, but you can still access and export information already held in Lō.
AI-generated content is provided for educational and wellness purposes. It may occasionally be inaccurate, incomplete or inappropriate for your individual circumstances.
AI-generated content does not constitute medical advice, diagnosis or treatment. You should consult a qualified healthcare professional before acting on information where medical advice is appropriate.
We do not use your personal information to train AI models. Our Privacy Policy explains how information is shared with the AI providers we use.
Lō may support optional integrations with third-party wearable devices and services, such as Oura.
If you connect one, you authorise Lō to retrieve information from that service in accordance with your choices and the third party’s applicable terms.
You can disconnect an integration. Disconnecting it stops future retrieval but does not automatically delete information already imported into Lō. You can delete that information as described in our Privacy Policy.
Lō’s software, design, branding and original content are owned by Lo Health LLC or its licensors and are protected by applicable intellectual property laws.
These terms do not transfer ownership of Lō’s intellectual property to you.
You may not copy, reproduce, distribute, resell or create derivative works from protected parts of Lō without our permission except where applicable law permits it.
To the extent permitted by applicable law, Lō is provided “as is” and “as available”.
We do not guarantee that Lō will always be available, uninterrupted or error-free.
Health, nutrition, training and educational information provided through Lō is intended to support personal wellness and education. We do not guarantee any particular health, fitness or other outcome.
Nothing in these terms excludes warranties or consumer rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, Lo Health LLC will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of Lō or inability to use it.
To the maximum extent permitted by applicable law, our total liability for claims arising from these terms or your use of Lō will not exceed the amount you paid for Lō during the 12 months before the event giving rise to the claim.
Nothing in these terms excludes or limits liability where doing so would be unlawful, or limits mandatory rights you have under applicable consumer protection law.
We may update these Terms of Service as Lō develops or where legal or regulatory requirements change.
We will update the effective date and provide appropriate notice of material changes.
If you continue using Lō after updated terms take effect, the updated terms will apply to your continued use, subject to rights you have under applicable law.
Where a change requires new consent or permission from you, we will ask for it rather than relying on continued use.
You can close your account at any time in Lō or by contacting support@joinlo.co.
We may suspend or terminate access if you materially violate these terms or where reasonably necessary to protect Lō, its users or our legal obligations.
Where appropriate, we will provide notice.
These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.
If mandatory consumer protection laws in the country or region where you live give you additional rights, these terms do not take those rights away.
This includes applicable mandatory consumer protections in the United Kingdom, European Union and Australia.