Legal
The short version: If Lō is not right for you, tell us within 14 days of your first payment, monthly or annual, and we will refund it in full. After that, you can cancel any time and keep access until the end of your billing period. Email support@joinlo.co.
If you are not satisfied with Lō, you can request a full refund of your first subscription payment within 14 days of that payment being taken. You do not need to give a reason. This applies to both the monthly and the annual plan.
To request a refund, email support@joinlo.co from the address on your Lō account. We aim to respond within 5 business days.
Once a refund is approved, your subscription is cancelled and access to Lō ends. The refund is issued to your original payment method by Paddle, our payment provider, and typically appears within 5 to 10 business days depending on your bank.
Renewal payments are not refundable. Lō is a rolling subscription that renews automatically, and we send a reminder before each renewal.
If you do not want to renew, cancel before your next billing date. You keep full access until the end of your billing period, so cancelling early does not cost you anything.
If a renewal has been taken and you believe it was a genuine mistake, contact us. We consider these individually and are not unreasonable about it.
You can cancel at any time, from your account settings or by emailing support@joinlo.co. There is no cancellation fee and no notice period.
Cancelling stops future payments. It does not end your current period, and we do not issue partial refunds for the unused part of a period. Your data remains available to you until your access ends, and you can delete your account and data at any time from within the app.
Outside the 14-day window, we will always refund:
· Duplicate charges or amounts billed in error.
· Charges taken after you cancelled.
· Periods where a fault on our side prevented you from using Lō in any meaningful way.
Tell us what happened and we will put it right.
Nothing in this policy limits any rights you have under the consumer law of your country.
United Kingdom and EU. Consumers buying digital services online normally have a 14-day right to cancel. Our 14-day money-back guarantee is offered on at least equivalent terms, and you do not need to waive anything to start using Lō straight away.
United States. Your rights vary by state. This policy applies in addition to them, not instead of them.
If something looks wrong on your statement, please email us first. Charges for Lō appear as Paddle, our payment provider and merchant of record, which is sometimes the whole explanation.
We would far rather refund you directly than have you raise a chargeback. It is faster for you, and it means we get the chance to fix whatever went wrong.
Questions about refunds or billing?
Lō Health LLC
Email: support@joinlo.co
Website: joinlo.co
We aim to respond to all enquiries within 5 business days.