Legal
This Refund Policy applies to subscriptions to Lō provided by Lo Health LLC.
Except where required by applicable law, subscription payments are non-refundable.
If you cancel your subscription, we do not provide a refund for unused time remaining in a billing period.
If you close your Lō account during a paid subscription period, your subscription ends immediately. We do not provide a refund for unused time remaining in that period except where required by applicable law.
You can cancel your subscription at any time:
There is no cancellation fee or notice period.
If you cancel through Lō or by emailing us, your subscription will remain active until the end of the billing period you have already paid for, and then end. Cancellation through Link or Onelink is also subject to its applicable terms.
Nothing in this Refund Policy limits any cancellation, refund or other consumer right you have under applicable law.
If the law that applies to you gives you a right to a refund, cancellation or withdrawal that cannot legally be excluded, that right continues to apply regardless of this policy.
If you believe a payment was made without your authorisation, was charged incorrectly or there is another problem with a payment, contact us at support@joinlo.co.
Payments are processed using Stripe Managed Payments. Additional rights or processes may apply under the payment provider’s terms.
If you have a question about a payment, cancellation or refund, contact: